TERMS

Confidentiality and privacy

All the personally identifiable details of the client (name, electronic mail address and so forth) will be kept on the databases of the Company.
The Company will not transfer the personally identifiable details of the client to any other agent except for suppliers and/or the courier company if necessary and for the purpose of completing the transaction only.
The Company will not make any use of the means of payment details of the client other than for execution of payment for the transaction that the client wishes to make and such details will not be transferred to any other agent except for such purpose. For the removal of doubt, the details of the means of payment are not kept on the databases of the Company.
Notwithstanding the above, the Company may transfer personally identifiable details of a user to a third party in the event that the user has committed an act or omission that injures and/or might injure the Company and/or any third parties whatsoever, or if the client has used the services of the Company to perpetrate an illegal act, if a judicial order is received by the Company to deliver the details of the client to a third party, as well as in any dispute or legal proceedings.
The Company may use the personally identifiable details of the client without identifying the specific client, for the purpose of statistical analysis and its presentation and/or delivery to other agents.
The Company cannot guarantee absolute immunity against hacking of its computers or the disclosure of the information kept by it by hackers performing illegal acts, since it is a case of execution of operations in an online environment. If a third party is nevertheless able to hack the information that is kept by the Company and/or abuse it, the user will have no claim or demand against the Company in this regard.
The Company will not be liable for any damage of any kind whatsoever, including direct or indirect damage that may be caused to the client and/or to anyone on behalf of the client if such information is lost or if unauthorized use of it is made following the occurrence of an event not under the control of the Company and/or that arises from a force majeure event.
Applicable law and jurisdiction
Israeli law exclusively will apply to these Articles and/or to any action and/or dispute arising from it.
In any event of dispute, the (magistrate or district) courts in _______ will have exclusive jurisdiction to hear the case.
Israeli law will exclusively apply to the use of the Website, the purchase order and these Articles including the interpretation and enforcement of these Articles.

Product return policy

The client may cancel the transaction and/or change the purchase order pursuant to the provisions of the Consumer (Cancellation of A Transaction) Regulations, 2010 And the Consumer Protection Law, 5741-1981:

Cancellation will only be done by way of written notice to the electronic mail address - 

Online-sale@renby.co.il

.Transaction cancellation by the client in the purchase of certain items as set forth in subsection 14C(d) of  Consumer Protection Law will not be possible.

Transaction cancellation by the client is subject to the product being returned without any defect, in its original packaging and intact.

Any return, change or cancellation of a purchase order will be possible by way of monetary refund or replacement within 14 days after receipt of the purchase order by the client.

After the cancellation notice is received and returning it intact the amount that was paid by the client for the Product, deducted by cancellation fees (the shipping fees do not form part of the product price and therefore will be deducted from the refund separately) at a rate of 5% of transaction amount or 100 NIS, according to the lower between the two amounts, will be refunded to the client. In the event that a transaction is cancelled due to a defect or incompatibility the client will not be charged any cancellation fees.

If the client ordered a product by way of a personal import purchase order that is not in stock then the above-mentioned transaction cancellation policy will not apply. In addition, an appendix to these Articles is attached hereto that the client must sign in such event, which constitutes purchase order confirmation.

The client is responsible for checking that the product is intact upon its receipt. If the client signed the product receipt presented by the courier without a thorough inspection of the product and a defect is subsequently found in the Product, after the client has signed the receipt, the client may not return the product to the Company.

Cancellation of the purchase by the company

The Company may, pursuant to its exclusive discretion, for any reason whatsoever and at any time, cancel or discontinue a transaction and/or a sale and/or cancel a purchase order, in whole or in part and/or the activity of the Website, in whole or in part.

Notice of such cancellation or discontinuation will be delivered to the user or the client, and the Company will not charge the credit card of the client or will refund the client any amount that was paid for the Products, if any.

Except for the refund of such transaction amount, the user or the client will have no claim and/or demand of any kind against the Company and/or the supplier for such cancellation of the transaction as set forth in this section.

If it is discovered that a Product is out of stock, the Website may cancel the purchase order or offer an alternative equivalent item. If a purchase order is cancelled as mentioned herein above, the Website will not be liable and will not bear any liability for any direct, indirect, consequential or special damage that will be caused to the client or to any third party, including but not limited to damage for purchase of the item with a third party at a higher price.

Purchases and Deliveries

The purchase of Products will be carried out by adding Products to the shopping cart. After adding the Products to the shopping cart, the client will fill out in the designated online form provided as part of the purchase order process for that purpose the following client details: First name, last name, telephone number, electronic mail address. In addition, the details of the recipient of the purchase order must be provided, first name, last name, telephone number, place, street and house number, floor, apartment number, entrance number and any other identifiable detail that may be of help to the carrier in the delivery of the Product so that the property to which the purchase order must be delivered may be easily located, including any notes and information as to the shipping as well. The fields marked with an asterisk are mandatory and must be filled out. Leaving them blank will not allow the completion of the purchase order.

The client must provide accurate and correct details in order to prevent any failure in delivery.

Upon completion of the purchase order the client will confirm the purchase order details and that the details that were provided are correct.

Filling out all the details is a condition precedent to carrying out the purchase order so that the purchase order is performed efficiently and without failure and for that purpose it must be ensured that the details are provided in full and accurately.

The details as filled out in the purchase order form by the client will be conclusive evidence as to the correctness of the operations.

Paying for the purchase order

Payment for the Products will be executed using a credit card or any other means of payment that may be available on the Website from time to time pursuant to the discretion of the Website administrator.

The Website administrator reserves the right to discontinue the use of any means of payment whatsoever on the Website, to allow the use of additional means of payment and to apply different payment arrangements to different types of credit cards or means of payment as the Website administrator may decide to allow to be used.

After filling out the payment details in the online purchase order form, the client will be sent a confirmation by way of electronic mail that the purchase order details were received. It is hereby clarified that such confirmation is not an undertaking on behalf of the Website administrator to supply the Products ordered but it merely attests that the purchase order details were received with the Website administrator.

After the purchase order is made, and within one business day, the Website administrator will inspect the means of payment that was provided by the client, will provide appropriate notice to the client that the purchase order was confirmed and its account will be charged the cost of the service.

If the transaction is not approved by the credit card company or any other means of payment that may be available at that time, the client will receive appropriate notice to that effect and the Website administrator will contact the client to complete the transaction or to cancel it.

Confirmation of a purchase order is subject to availability of the purchased product in stock upon the requested supply date and/or upon the purchase order date. If a product is out of stock but the Website nevertheless indicates that the Product is in stock until the order execution date, the Website administrator will not be liable to the client subject to the Website administrator returning to the client any amount that was paid, if any, to the Website administrator and/or cancelling the monetary charge, if the client was charged for such purchase.

It is clarified, that there may be cases in which despite the Product being presented on the Website as ‘in stock’ such product may be out of stock in actual fact, and therefore cannot be supplied. In such cases, the transaction will be cancelled and the client will not have any claim in this regard subject to the reimbursement of the amount that was paid by the client.

The delivery date will be determined commencing from the date that the transaction was confirmed by the credit card company or another approved electronic wallet service provider.

If the client is charged in error by the credit card company, the client will notify the Website administrator of such error in order to credit the client accordingly.

 Specials

Notwithstanding the above, it is possible and the products will sell a variety of special sales (hereinafter: “Sale”)

 Each promotion will be valid until the last date of the promotion date or until the full inventory, as soon as understood, all subject to the terms of the relevant promotion.

 “Ranby” reserves the right to notify an operation, change it or end it at its discretion and in accordance with the provisions of the law.

 Supply of the products

The Website undertakes to supply the merchandise in the framework of the supply time to the requested destination and will make its best efforts to deliver the Product quickly.

If the product is in stock on the Website of the Company, the Website administrator will supply the Products within\ about 7 business days. If the Product is out of stock on the Website of the Company and the purchase order is a personal import purchase order, the Company undertakes to supply the Product within\about 30 -90 business days or a later date as specified in the product details, not including Fridays, Saturdays, holidays, when the beginning of their counting is on the day of receipt of the transaction confirmation from the credit company.

It will be explained that there may be delays in the delivery of products on holidays.

It is clarified that the supply time of the Product will commence from the date of confirmation of the purchase order by the Company and the charging of payment for the purchased Product.

The deliveries that will be supplied using a courier company on behalf of the Website administrator will be subject to the terms and conditions of the courier company, the distribution zones of the courier company and in prior coordination with the purchase order recipient.

If the courier company is unable to carry out the delivery to the delivery address for any reason whatsoever, the Website administrator will notify the client and will act to find an alternative solution that will be compatible with the wishes of both parties.

The deliveries are carried out by a courier company that is being used to deliver the products. The terms and conditions of the courier company will be binding upon the Client.

Delivery fees – the client will be charged delivery fees in addition to the prices of the products ordered. The delivery fees amount will be presented at the end of the purchase order process according to the shipping method selected by the client, unless otherwise specified.

The Website will not be liable for any delay in supply and/or for failure to supply the Products caused by one of the following causes:

A force majeure event, and without derogating from the general nature of the aforesaid – war, a military operation, an emergency operation and/or natural disasters and/or events beyond the control of the Website including strikes and shut-downs of the entire economy and/or with suppliers of services or goods that may be required to manufacture, supply or deliver the Product.

Any other reason beyond the control of the Website and/or the Company.

A reason related to the couriers or the courier company.

The supply times of the Products specified include only business days (Sundays through Thursdays, not including Fridays and Sabbath days, holiday eves and holiday days).

The client must notify the Website immediately in the event that the Product was not supplied within the supply time specified on the Website and in such event the new supply time will be recalculated from the time that the supply was rescheduled.

It must be ensured that accurate and updated details are provided. If the Products are returned to the Company as a result of incorrect details the client will pay for shipping and handling.

Welcome to RENBY Home Couture On-line (hereinafter: the “Website”);

The Website is operated by RENBY, company number – 510912595 (hereinafter: the “Company”), at the Internet address–  shop.renby.co.il and its purpose is the purchase of _________ (hereinafter: the “Product”);

Surfing the Website is subject to the terms and conditions set forth in these articles and in these terms of use (hereinafter: these “Articles”);

Please read these Articles carefully, as surfing the Website and performing operations on it attest that you agree to the terms and conditions set forth in these Articles and such articles constitute a binding contract between you and the Company;

General

The provisions set forth in these Articles refer to both genders equally and the use of the male gender is for convenience purposes only.

The provisions of these Articles and the terms of use appearing on the Website define the legal relationship between the client and the Website, the terms of use of the Website and/or the order of Products on the Website and attest that the client agrees to such terms and conditions and to the additional terms and conditions appearing on the Website.

The Company may at any time and in its sole discretion update these Articles.

These terms and conditions apply to the use of the Website and the services included on it by way of any computer or another communications device (such as a cellular telephone, various kinds of tablets and so forth) and in addition they apply to the use of the Website, be it by way of the Internet or by way of any other network or means of communication.

The provisions set forth in these Articles do not derogate from the provisions of the Israeli Consumer Protection Law, 5741-1981 (hereinafter: the “Consumer Protection Law”) and the regulations promulgated thereunder, if they apply to the Website (hereinafter: the “Provisions”), except in cases where such Provisions are merely directory and may be stipulated upon, expressly or implicitly, and such stipulation was carried out in the framework of the Website.

The Company and the Website administrator are making their best efforts to present the most complete and comprehensive information as to the Product, including photographs. However, despite the statements set forth in this section it is hereby clarified those inaccuracies and/or errors and/or omissions may occur on the Website in good faith and without any malicious intent and/or without any intention to be misleading, and the Website administrator and the Company will not be liable for any such inaccuracies and/or errors.

The chapter headings are provided for convenience and ease of orientation of the client and will not be used for the interpretation of these Articles.

A typographical error in the description of a Product will not be binding upon the Company.

The photographs of the Products presented on the Website are for illustration purposes only. In addition, there may be differences in appearance, shade, size and so forth between the Product as presented on the Website and the Product in actual fact.

You may not copy and use, or allow others to use in any other way, the contents on the Website, including on other Internet websites, in electronic publications, in print publications and so forth, or for any other purpose.

The date recorded by the computers of the Company in any matter whatsoever will be the determining date for all intents and purposes.

 Copyrights

All the intellectual property rights, including patents, copyrights, designs, and commercial secrets are the exclusive property of the Company or of other third parties that licensed them for use by the Website administrator.

These rights apply, among other things, to the data on the Website, including product lists, the description and design of the Products and any other detail relating to its operation.

These rights apply to the name of the Website and the domain name of the Website, the trademarks (registered or otherwise) as well, all of which are the property of the Company. They may not be used without obtaining the consent of the Company in advance and in writing.

Any and all information found on the website including trademarks, photographs and texts, product designs, photographs of the products and so forth, may not be copied, reproduced, distributed, sold, marketed, rented out or translated without the consent of the Company in advance and in writing.

Liability

The Company (and/or anyone on its behalf) does not have any direct and/or indirect liability whatsoever for damages that arise from and/or are related in any way whatsoever to the repair, assembly and/or replacement of the Products.

The Company (and/or anyone on its behalf) does not have any direct or indirect liability for damages arising from use of and/or reliance on information published on external websites, that may be reached by way of one of the services provided on the Website. It is clarified that the Company is making and will make its best efforts to cooperate with reliable and reputable suppliers only.

The Company (and/or anyone on its behalf) does not have any direct and/or indirect liability whatsoever for damages that arise from and/or are related in any way whatsoever to the use of and/or the performance of the Website.

In no event will the Company be liable for any activity whatsoever by any agent that is not under its full control.

A mistake - never repeats